Cancellations, Rescheduling or Missed Appointments

When you schedule an appointment, we reserve dedicated time for your pet’s care. If you need to cancel or reschedule, please provide at least 4 hours notice so we may offer that appointment to another pet in need.

Appointments that are missed or repeatedly rescheduled may require a prepaid deposit to secure future visits. If the appointment is kept, the deposit will be applied to your final invoice. Missed appointments will result in forfeiture of the deposit, which cannot be applied to future services.

Mutual Respect

Our team is committed to treating you with kindness, respect, and professionalism, and we ask that the same courtesy be extended to all team members. Our trained veterinary professionals are qualified to answer questions and provide information regarding your pet’s care. If additional guidance is needed, a team member may consult with another staff member or veterinarian to ensure you receive the most accurate information.

Please understand that information provided by our staff has been authorized or delegated by our veterinarians. If you would like to speak directly with a veterinarian, we are happy to schedule an appointment.

Vaccination Policy

For the safety of our patients, their families, and our staff, and in accordance with state law, we require all patients to remain up to date on their rabies vaccination unless medically advised not to do so by a veterinarian.

Payments

All payments are to be paid in full at the time of service. Deposits may be required for surgical procedures and hospitalized pets.