Cancellations or Rescheduling of Appointments
When we schedule an appointment for your pet, we are setting aside time for your pet’s care. When appointments are canceled or rescheduled on short notice, it means we have missed the opportunity to provide care to another pet in need. We understand that missed appointments can happen for reasons outside of your control. If you are unable to keep your scheduled appointment, please notify us at least 4 hours prior to your appointment so we may be able to provide care for another pet in need. Appointments missed or rescheduled multiple times will result in ACC requiring a pre-paid deposit to secure your next appointment. If this prepaid appointment is kept, your deposit will be applied to your final invoice for the visit. If the appointment is missed, your deposit will be forfeited and not applied to any future visits.
Mutual Respect Policy
Our team at ACC will be respectful of you and your time, and communicate with you in a kind, respectful demeanor. We request that our guests return the favor. All questions will be handled by our team of highly qualified and knowledgeable veterinary professionals. While each member of our team goes through training and continuing education, not every team member may be able to answer every question you may have and may need to seek assistance to best respond to your request. All team members should be extended the same courtesy and respect that is provided to our veterinarians. If a team member relays information, please understand you are speaking with someone who has been authorized or trained to provide you with the information or advice that you are seeking. If you require a conversation with one of our veterinarians, please request an appointment or consultation.